Products
What materials do you use?
Our jewelry is made from high-quality materials such as stainless steel.
Are the jewelry pieces suitable for sensitive skin?
Yes, our jewelry is nickel-free and safe for most people with sensitive skin.
How should I take care of my jewelry?
- Avoid contact with water, perfume, and cosmetics.
- Store jewelry in a dry, soft case.
- Clean gently with a soft cloth.
Ordering
How can I place an order?
Simply add the desired item to your shopping cart and follow the checkout steps
on our website.
Can I modify or cancel my order?
Orders can only be changed or cancelled before they are shipped. Contact our customer service as soon as possible.
Which payment methods do you accept?
We accept iDEAL, credit cards (Visa, Mastercard), PayPal, and Klarna.
Shipping & Delivery
How long will it take to receive my order?
- Delivery time to Netherlands & Belgium 3-5 business days
- Delivery time European countries 5-8 business days
- Delivery time Worldwide 3 weeks
What are the shipping costs?
- Free shipping on orders within the Netherlands or Belgium.
- Free Shipping over 100 EURO worldwide
- Shipping costs EUR 1: € 15
- Shipping costs EUR 2: € 20
- Shipping costs EUR 3: € 25
- Shipping WORLD: € 30
Shipping costs EUR 1:
Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden
Shipping costs EUR 2:
Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic
Shipping costs EUR 3:
Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, The Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican, Belarus, Switzerland
World shipping:
All other countries (incl. Russia)
Can I track my order?
Yes, you will receive a tracking number via email once your order has been shipped.
Returns & Warranty
Can I return a product?
Yes, you have 14 days to return a product after receiving it. The product must be unworn, undamaged, and in its original packaging.
How do I return an item?
Simply let our Customer Care team know by emailing verkoop@co88collection.com and we’ll guide you through the process.
Do you offer a warranty on your jewelry?
All CO88 items come with a 6-month warranty against manufacturing defects. Warranty does not apply to damage caused by:
- Wear and tear
- Misuse or accidents
- Water, perfume, chemicals, or cosmetics
- Unauthorized repairs or modifications
Warranty claims must be submitted via verkoop@co88collection.com with photos and order details.
Customer Service
How can I contact customer service?
- You can reach us via: info@co88collection.com
What are the customer service hours?
Monday to Friday, 09:00 – 17:00 CET.
Discounts & Offers
I get an error message when I enter my discount code. Why is this?
There are a few common reasons why a discount code may not work:
- Expired Code: The code may have reached its expiration date. Please check the terms and conditions.
- Minimum Order Requirement: Some codes require a minimum purchase amount. Make sure your order meets the criteria.
- Eligible Products Only: Certain codes apply only to specific products or collections. Check if your items are included.
- Single Use: Some codes can only be used once per customer or per order.
- Typo or Extra Spaces: Make sure the code is entered exactly as provided, with no extra spaces or characters.
If your code still doesn’t work after checking these points, please contact our customer service at info@co88collection.com for assistance.
Is it possible to return a sale item?
No, sale items cannot be returned or exchanged. All sale purchases are
final.
Terms and Conditions During Sales
- Discounts cannot be applied retroactively. If you purchased an item and it later goes on sale, we are unfortunately unable to apply the discount to your previous order.
- Credit and discount codes cannot be used on sale items, items from special deals, gift cards, advent calendars, or engraved/personalized products.
- During stack sales, returning an item may affect your eligibility for the stack discount. In such cases, the discount on the remaining items may no longer apply.